Commercial characteristic: Tangible Options to Begin Addressing the Aftersales Challenges which might be Constructing

Commercial characteristic from REALtime Communications


Alistair Jeff – Industrial Director, REALtime Communications

We’re in difficult instances for aftersales groups. New automotive gross sales have been down for 3 years, EVs are taking an growing share of latest automotive gross sales, and the cost-of-living disaster has hit many customers.

So, what does that imply for the way forward for aftersales, and how are you going to guarantee it stays worthwhile?

The outlook could look adverse, however retailers can proceed to generate income from their aftersales groups; specializing in essential operational areas can be central to success. A few of these could seem primary however performed accurately and recurrently; they’ll have a optimistic influence on the underside line.

eVHCs Enchancment the £38K Alternative  

Information taken from REALinsights, REALtime Communications Information and Insights product evidences the influence. Retailers that included video in 80% or extra of their eVHCs convert, on common, 5% extra pink work than retailers that solely have video in 50% or much less of their eVHCs. The 5% uplift equates to a median of £38,000 in extra income per workshop annually. All it wants is for technicians to incorporate video extra recurrently.

It is only one instance of income alternatives retailers can realise as we speak from finishing a core process recurrently.

Utilisation – Untap over 16% of Unproductive Useful resource

How productive are your technicians every day? Are they ready for automobiles to land within the workshop? Are you aware the place the automobiles are? Are they spending time transferring between groups for primary data?

If the reply to any of those questions is sure, the probabilities are that your crew is probably not working as optimally as attainable. Common technician utilisation from Apr-Sept’22 stands at 83.58%*, that means that approaching a fifth of your technicians’ time every day isn’t getting used working productively.

Putting in the fitting options to trace and monitor your workshop and transferring to digital job playing cards for immediate updates between groups could make groups extra environment friendly, benefitting the underside line.

Our impartial case examine discovered that transferring to digital job playing cards saved on common £12,000 in paper prices alone for a single massive workshop. Multiply this throughout a big group, and the bottom-line influence can be tangible. Moreover, we discovered that technician productiveness elevated, and administration time was lowered by as much as half-hour per job. It’s time that service advisors can reinvest in buyer care, upselling alternatives and extra. The advantages do wash by means of all the crew.

Our White Paper – extra alternative insights

Our new white paper – “Setting a New Course, Creating the Future Aftersales Mannequin” highlights the challenges and discusses alternatives for retailers as we speak, it’s out there for download today from our website.

We’re additionally discussing this at AM Stay as a part of the Operational Excellence Session, “Easing the Aftersales ache”, alternately discover us on Stand P70 if you need to debate how we will help in additional element.

To seek out out extra about REALtime Communications, go to or download the whitepaper here.

*supply REALinsights primarily based on 1000 UK rooftops

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