Bentley Bentayga £142,000 refund case may set ‘vital precedent’


A trial to find out whether or not to refund a lady who purchased a £142,000 Bentley Bentayga luxurious SUV solely to search out it couldn’t tow her caravan could set a “vital precedent” for automotive retailers.

That’s the declare of Ian Ferguson, founding father of client advocacy agency Rejectmycar.com, which took up the case that’s new anticipated to go to trial in This autumn after Sheriff Principal Aisha Anwar threw out the appeal by Glasgow Bentley franchisee Parks Motor Group.

“If this case goes all the way in which to the proof stage I totally count on the case to go in opposition to Parks and that might be a significant points for automotive retailers usually,” Ferguson informed AM.

“This case will set a precedent that might decide how automotive sellers cope with their complaints within the very early levels in future.

“In so many circumstances it’s the proper factor to do to hearken to the shopper and supply a refund on the earliest stage however all too usually ego can take over and a pricey battle ensues.”

Parks Motor Group offered grandmother-of-two Elizabeth Deas, of Airdrie, the used Bentley Bentayga in February 2020, charging £3,000 to suit a tow bar.

Nevertheless, the unit that was fitted was at an incorrect top – 500mm as an alternative of 420mm – that means that her caravan’s rear finish would strike the bottom if towed.

Efforts to activate the Bentayga’s ‘Tow Mode’ subsequently revealed that the system – designed to decrease the automotive for towing duties – was not put in on the automobile and couldn’t be retrofitted.

Ferguson stated that Parks made a number of makes an attempt to unravel the problems, however had been unable to ship a treatment.

The retail group then provided Deas a Vary Rover Sport in alternative, if she paid an extra price.

Deas started a Sheriff Court docket motion, beneath the Shopper Rights Act, which was appealed by Parks Motor Group.

In a listening to which occurred in April – papers from which had been revealed this week – Sheriff Principal Aisha Anwar criticised the retailer’s enchantment pleadings as being “undoubtedly inelegantly, maybe even clumsily, expressed”.

She added: “The fabric reality which the respondent provides to show is tolerably clear, and appropriately recognized by the sheriff, specifically that the towbar fitted to the automobile has a top in operation of 500mm rendering it unfit for the aim of towing a caravan.”

Anwar added: “The current case is an easy, easy client declare, made sophisticated by the way of pleading.

“The appellant could be taken to readily perceive that which it has chosen to analyze, that upon which it has sought the opinion of an skilled and that which it has chosen to aver in its solutions.

“Seen from that perspective, it can not legitimately be stated that the respondent has did not aver her case with ample readability and precision to permit the appellant to grasp the case made in opposition to it.”

AM has contacted Parks Motor Group for a remark.


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