A delegation of greater than 30 automobile retailers from Thailand have paid a go to to Vertu Motors’ Mercedes-Benz Studying dealership to discover the way it achieves top-rated customer support.
The AM100 automobile retail group stated in an announcement that its operation on Richfield Avenue, Studying, had been chosen to host the motivation journey as a result of the service division constantly achieves a few of the highest buyer satisfaction scores within the nation.
In addition to discussing aftersales good observe, managing buyer satisfaction and digital improvements with their UK counterparts throughout their UK go to, the Thai guests additionally visited Mercedes-Benz World at Brooklands, sampling its racing simulators and observe driving experiences.
Vertu Motors Mercedes-Benz operations director Mark Gibbings stated: “It was a pleasure to welcome colleagues from Mercedes-Benz retailers in Thailand and exhibit the unbelievable Studying dealership.
“There was a mutual alternate of knowledge and methods of working that I’m sure may have benefitted each events.”
Mercedes-Benz is about to be the primary main European automobile producer to construct electrical autos (EV) in Thailand.
Beginning manufacturing in Southeast Asia’s largest auto manufacturing hub this 12 months it can construct its flagship electric EQS saloon within the nation.
Vertu Motors accomplished the £5 million enlargement and refurbishment of its Mercedes-Benz dealership in Reading again in 2020.
The work included the extension of the ability to accommodate 14 automobiles alongside the creation of a brand new service reception designed and refurbished to the latest Mercedes-Benz corporate identity (CI) requirements.
Extra just lately the group accomplished upgrades to its Mercedes dealership in Slough.